Returns

We accept returns only if:

  • The disputed item was not on your order

  • Had a production imperfection. All such items must be reported within 24 hours of the receipt of your order for a refund/replacement claim and must be sent to us in their original packing within 3 working days. Any claims that do not meet these criteria will not be entertained.

Replacements / Refunds

You reserve the right to demand replacement/refund for incorrect item(s). If you choose a replacement, we will deliver such item(s) free of charge. However, if you choose to claim a refund, we will offer you a refund method and will refund the amount in question within 15-30 days.

Cancel Orders

You can cancel your order only if it is still in process and has not been dispatched. To cancel an order, please visit www.readings.com.pk/Pages/YourOrders.aspx and click ‘Cancel’ button in the Order Status. An email window will open with your order number in the subject. Please send it to us as is.